> For the complete documentation index, see [llms.txt](https://kakaobusiness.gitbook.io/main/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kakaobusiness.gitbook.io/main/tool/booking/pc/undefined-2/undefined-5.md).

# 취소 환불 정책

예약 취소 가능 여부, 환불 기준, 미이용 시 처리 방식을 설정합니다.


취소/환불 설정은 예약 시 결제가 필요한 상품에만 적용됩니다.

### 1. 예약 취소 설정

상품이 취소 가능한 상품인지, 불가능한 상품인지를 먼저 선택합니다.

<figure><img src="/files/CqqEWlDxkPRhFdkY07Qn" alt=""><figcaption></figcaption></figure>

### 2. 취소 가능 상품의 처리 방식

취소 가능을 선택한 경우, 아래 중 하나의 처리 방식을 선택합니다.

<figure><img src="/files/PK6ShwFsd0fSStWyxuk4" alt=""><figcaption></figcaption></figure>

### 3. 취소 수수료 설정

취소 시점에 따라 환불 비율을 단계별로 설정합니다.


설정된 수수료는 예약자가 취소할 때 자동 적용됩니다.

<figure><img src="/files/E4f9Bj8izf8Q8fyacMpl" alt=""><figcaption></figcaption></figure>

### 4. 예약 직후 전액 환불 설정

예약자가 예약 직후 취소하는 경우,\
취소 수수료를 부과하지 않고 **전액 환불이 가능한 시간 범위**를 설정합니다.

<figure><img src="/files/HwOPh3GGBvt3796gqKAQ" alt=""><figcaption></figcaption></figure>


---

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